Maroc Assistance

Maroc Assistance Internationale (MAI) is a Moroccan public limited company specialized in assistance services, founded in 1976 and a subsidiary of the Banque Populaire Group since 1988, according to its official website. With a share capital of 50 million dirhams, registered in the Casablanca trade register under no. 34669 and governed by law 17-99 (the Insurance Code), it is headquartered at 25, Boulevard Rachidi, Casablanca. It appears on the ACAPS list of supervised entities among companies exclusively carrying out assistance operations, under decision P/EA/8.20 of November 4, 2020 covering categories 23 (assistance to persons in difficulty, particularly while travelling) and 29 (reinsurance of assistance operations). The company reports more than 3 million insured residing in Morocco and abroad, and more than 4 million worldwide.

Morocco's assistance market in 2025: according to the 2025 insurance sector report published by ACAPS in April 2026, the assistance line wrote 1,695 million dirhams of premiums in 2025, up 8.7% year on year — 2.6% of a total market of 63.2 billion dirhams (+7.5%). Five licensed companies practice this business exclusively in Morocco: Maroc Assistance Internationale, RMA Assistance, Wafa IMA Assistance, Africa First Assist, and Cover Edge.

Three areas of intervention: medical assistance (organization and coverage of medical transport, evacuation by air ambulance, settlement of medical and hospital expenses abroad, advance of the hospital admission deposit in Morocco); assistance in the event of death (handling of administrative formalities and repatriation of remains, transport tickets for accompanying family members, funeral assistance); and technical and automotive assistance (towing and safekeeping of the immobilized vehicle, dispatch of spare parts, repatriation of passengers and vehicle, hotel expenses).

Offers for residents of Morocco: Schengen Visa covers the subscriber across the Schengen area in case of accident, illness, theft, breakdown, or death, with a certificate compliant with consular requirements issued immediately — the minimum €30,000 health coverage required for a short-stay visa is detailed in our summer 2026 Schengen travel insurance comparison. Injad Monde covers the whole family, anywhere in the world, for one year; Al Injad Chaabi provides permanent assistance in Morocco, the Maghreb, and Europe; Al Injad Al Moumtaz extends services to Morocco and worldwide for one year; Jayl-e and Jayl-e Junior target young people aged 18 to 25 and schoolchildren; International Student Assistance supports Moroccan students studying abroad.

Offers for Moroccans living abroad: the historic Injad range targets MREs — Injad Achamil for Moroccans residing in Europe or the Maghreb, with a range of medical, legal, and technical assistance services, and Injad Salama and Injad Assalama for those residing outside Europe and the Maghreb (the former distributed through Banque Populaire branches, the latter available for online subscription). These contracts are offered in Banque Populaire branches in Morocco and through Chaabi Bank in Europe.

Distribution, network, and contacts: besides its direct offices, MAI distributes its products through the Banque Populaire branch network in Morocco, Chaabi Bank branches in Europe, the Crédit du Maroc network, and insurance intermediaries. The company has two subsidiaries: Multi-Assistance Internationale in Paris (38, rue Bobillot, 75013), which operates the international emergency platform (+33 1 45 81 16 16), and MAI Tourisme in Casablanca. The emergency number in Morocco, available 24/7, is +212 522 30 30 30 (information: +212 522 54 30 30). Online subscription is open on the official website for Injad Monde, Schengen Visa, and Injad Assalama.

Complaints: your recourse options: first address your complaint to MAI's customer service (head office, direct offices, or the intermediary who sold the contract). If the answer is unsatisfactory, since assistance is an insurance operation under law 17-99, you can refer the matter free of charge to ACAPS, the authority in charge of policyholder protection.

Wafir.ma compares the assistance and travel insurance guarantees of Moroccan operators — use our travel insurance comparator before traveling abroad or filing a visa application. Exact guarantees, ceilings, and exclusions appear in each contract's general conditions: only the subscribed contract is binding.